How do I order a spare spool? Very few retailers carry spare spools but they are available through the Shakespeare Consumer Service Department for most spinning and fly reels. Just call 800-347-3759. Have the exact model number handy. How do I order a schematic/owner's manual? If you need a new copy of an owner's manual or reel schematic, email your request to shakespeare@purefishing.com. Include the reel model number and your USA mailing address. Schematics are not available for reels made before 1996. How do I order parts for my reel? All parts are available for reels five years old or less. Call the Service Center at 800-347-3759 or email shakespeare@purefishing.com. To fill your order we need: Reel model number Part number from reel schematic And possibly the color and approximate age of the reel If you are missing any of this information, have the reel handy and call us. We can help you determine what you need.